Deputy Operations Manager

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you’re not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch, we’d love to have a conversation with you.

Email: recruitment@connectionsupport.org.uk

Do you have a passion for developing services? Are you looking for an opportunity to develop your skills at a senior level?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are recruiting a Deputy Operations Manager to work alongside our 24/7 supported accommodation projects in Milton Keynes, Northamptonshire, and Buckinghamshire.

The impact you will have

This is a unique opportunity to gain leadership experience in a senior management role within homelessness and supported accommodation services.

Working closely with the Operations Managers, you will play a key role in shaping, developing and improving services at an exciting time of growth, innovation and change. You will inspire, motivate and empower teams to deliver high-quality, person-centred support that enables people facing homelessness and crisis to build independence and achieve positive outcomes.

You will lead, coach and develop Team Managers across our services, driving operational excellence, continuous improvement and strong performance. You will identify opportunities to strengthen, expand and develop services, ensuring they remain responsive to the needs of the people we support and our wider communities.

This is more than an operational management role. It is an opportunity to help shape the future of homelessness services, influence strategic development and make a lasting difference to the lives of the people we support.

Contract Details

Contract: Permanent

Hours: Full-time, 37.5 hours per week, Monday – Friday, Flexibility will be required to meet the needs of the service, and will occasionally include weekends, evenings and bank holidays.

Location: You will work one day a week in each service, with the 5th day flexible to suit the needs of the services.

Services are located in Milton Keynes, Northamptonshire, and Buckinghamshire

Salary: £43,168 - £45,449 per annum, depending on experience.

Closing Date: Wednesday 24th June
Interview Dates: Monday 29th June

We encourage early applications,  as we may close the advert early, if we receive sufficient applications for the role.

About you

You will be an experienced and motivated manager with a passion for supporting people experiencing homelessness and other forms of social exclusion. You will have experience of leading teams within supported accommodation, housing, health, social care or a similar environment and be committed to delivering high-quality, person-centred services.

You will bring:

• Experience of managing and developing staff to deliver excellent services and achieve positive outcomes.
• Experience of supporting people with complex needs, such as homelessness, mental health challenges, substance misuse, offending histories, family breakdown or other forms of vulnerability.
• A proven track record of improving services, driving performance and leading change.
• Strong operational and organisational skills, with the ability to balance competing priorities and make informed decisions.
• Knowledge of relevant legislation, safeguarding requirements and best practice when working with vulnerable adults and people with complex needs.
• Experience of monitoring budgets, managing resources and ensuring compliance with policies and procedures would be an advantage.
• Have a full driving licence and access to a vehicle

Most importantly, you will be a collaborative and inspirational leader who can motivate others, embrace innovation and help shape the future of our homelessness and supported accommodation services.

What we offer in return

Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected.
We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply.

We have been named one of the UK’s top 10 charities to work for by Best Companies and offer a generous benefits package, including 30 days’ annual leave (pro rata for part time), bank holidays, sick pay, health-related benefits, eco travel incentives, childcare discounts, retail discounts and more.

If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.