Team Manager (Ray House)

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you’re not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch, we’d love to have a conversation with you. Email: recruitment@connectionsupport.org.uk or call 07738 104079

Are you passionate about making a difference in reducing homelessness?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting a Team Manager to join our brand new Service in Northampton.

About the Service

Ray House provides accommodation, support and advice to adults experiencing homelessness with a history of rough sleeping. The service helps individuals build stability, improve wellbeing and move towards independent living through accommodation-based support and access to specialist services.

The impact you will have

This is an exciting opportunity to play a key role in shaping and developing a new supported accommodation service and building a strong, values-led team from the ground up. You will help create a safe, high-quality environment that supports residents to achieve stability, independence and positive outcomes.

You will lead the day-to-day delivery of the service, supporting staff to provide excellent care and housing management while ensuring compliance, safeguarding and high operational standards. Through strong leadership, partnership working and a hands-on approach, you will help establish a service that makes a lasting difference to residents and the wider community.

You will also participate in the on-call rota, providing additional support to the wider organisation.

Contract Details

Contract: Permanent

Salary: £37,751 - £41,810, per annum, dependent on experience.

Hours: 37.5 hours per week, Monday – Friday, with some flexibility to work on weekends, evenings and bank holidays to support the needs of the service.

Closing date: Friday 8th May @12.00pm

Interview Dates: Wednesday 13th May

About you

You will be a motivated and proactive leader with a passion for supporting people to achieve positive outcomes. Comfortable working in a fast-paced environment, you will bring experience, confidence and a hands-on approach to building a high-quality service and supporting a new team to succeed.

You will have:

• At least one year’s management experience within supported accommodation, housing management or a similar role.
• Experience of setting up and mobilising a new service.
• Experience of supporting, managing and developing a team.
• Experience of risk assessment, support planning, outcome monitoring and risk management.
• Understanding of the housing and welfare benefits system.
• Experience of managing and progressing safeguarding concerns.
• Strong organisational skills and experience maintaining accurate records.
• Good working knowledge of Microsoft Office, including Word and Excel.

A flexible, solution-focused approach and commitment to high-quality service delivery will be essential to success in this role.

As part of this role includes attending meetings, training and other events, and supports the on call rota, you may need to support other services in an emergency outside your normal working hours, so a full driving licence and access to a vehicle is essential.

What we offer in return

Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected.
We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply.

We have been named one of the UK’s top 10 charities to work for by Best Companies and offer a generous benefits package, including 30 days’ annual leave (pro rata for part time), bank holidays, sick pay, health-related benefits, eco travel incentives, childcare discounts, retail discounts and more.

If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.